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Duration 7 hours
Course Outline
Sensitivity in the Professional Context
- Defining sensitivity and respect within professional settings
- The influence of wording, tone, and body language
- Raising awareness of cultural, individual, and social differences
Identifying and Mitigating Unconscious Bias
- The origins of bias and its effect on decision-making processes
- Case examples of microaggressions and inadvertent offenses
- Actionable strategies to minimize bias and encourage fairness
Empathy and Emotional Intelligence
- Comprehending the perspectives and emotions of others
- The practice of active listening and compassionate dialogue
- Leveraging empathy to reinforce trust and teamwork
Managing Sensitive Situations
- Addressing conflict or offense in a constructive manner
- Upholding professionalism during high-pressure moments
- Transforming challenging conversations into learning opportunities
Cultivating an Inclusive Environment
- Encouraging respect, transparency, and collective responsibility
- Championing daily behaviors that support inclusion
- The role of leadership in demonstrating sensitivity
Application and Reflection
- Exercises based on realistic workplace scenarios involving sensitivity
- Group discussions for sharing insights and reflections
- Developing a personal action plan to implement sensitivity principles
Recap and Future Actions
- Reviewing core concepts and practical applications
- Committing to ongoing awareness and mutual respect
- Establishing guidelines for sustaining long-term inclusivity
Requirements
- Experience in team-based or customer-facing roles
- A willingness to engage in self-reflection and group discussions
- No previous experience in diversity or inclusion training is necessary
Target Audience
- Employees and team leaders dedicated to fostering respect and inclusion
- Managers looking to cultivate awareness and empathy within their teams
- Organizations committed to reinforcing a culture of sensitivity and mutual understanding
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.