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Course Outline
Foundations of Communication
- The communication process and its distinct stages
- The significance of verbal and nonverbal cues
- Techniques and tools for enhancing communication effectiveness
Core Principles of Effective Communication as a Key Element in Organizational Interactions
- Self-analysis of individual communication styles
- Identifying common communication errors
- Recognizing and addressing communication barriers
- Stages in the development of interpersonal connections
- Differences between direct and telephone communication
Communication Within Organizations
- Networking and communication flows within the organizational structure
- Information flow models and strategies for optimization
- Key tasks and internal communication tools
Mastering Effective Conversations
- Shaping self-image as both sender and receiver of messages
- Factors influencing the quality of professional interactions among staff
- Active listening as a cornerstone of effective communication
- Factors that hinder hearing and understanding speech
- The art of asking effective questions
- Psychological mechanisms and techniques for influence
Building Teams and the Impact on Cooperation
- Stages of team development: operational principles and potential hazards at each stage
- Strategies for addressing challenges across all development phases
- Identifying and understanding team roles
Managing Conflict and Competition as Key Challenges to Cooperation
- Root causes and types of conflicts
- Strategies for resolving and dealing with conflict
- Competition within groups: advantages and disadvantages
Examining sources and types of conflicts
Maintaining harmony and positive relationships: the concept of assertive behavior
- Defining the concept of assertiveness
- Understanding and asserting your rights
- Determining when to adopt an assertive approach
- Distinguishing between aggressive, submissive, and assertive behaviors
- Crafting "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no" and identifying internal blockers
- Cultivating self-assertive behavior that originates from within
Respect, Agreement, and Refusal: Navigating Professional Boundaries
- Developing the ability to deny requests and set boundaries
- Honing the ability to argue points effectively
- Recognizing and countering manipulation
- Accepting and processing both negative and positive forms of criticism
- Providing and receiving constructive feedback
14 Hours
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality