Get in Touch

Course Outline

Foundations of Communication

  • The communication process and its distinct stages
  • The significance of verbal and nonverbal cues
  • Techniques and tools for enhancing communication effectiveness

Core Principles of Effective Communication as a Key Element in Organizational Interactions

  • Self-analysis of individual communication styles
  • Identifying common communication errors
  • Recognizing and addressing communication barriers
  • Stages in the development of interpersonal connections
  • Differences between direct and telephone communication

Communication Within Organizations

  • Networking and communication flows within the organizational structure
  • Information flow models and strategies for optimization
  • Key tasks and internal communication tools

Mastering Effective Conversations

  • Shaping self-image as both sender and receiver of messages
  • Factors influencing the quality of professional interactions among staff
  • Active listening as a cornerstone of effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking effective questions
  • Psychological mechanisms and techniques for influence

Building Teams and the Impact on Cooperation

  • Stages of team development: operational principles and potential hazards at each stage
  • Strategies for addressing challenges across all development phases
  • Identifying and understanding team roles

Managing Conflict and Competition as Key Challenges to Cooperation

  • Root causes and types of conflicts
  • Strategies for resolving and dealing with conflict
  • Competition within groups: advantages and disadvantages

Examining sources and types of conflicts

Maintaining harmony and positive relationships: the concept of assertive behavior

  • Defining the concept of assertiveness
  • Understanding and asserting your rights
  • Determining when to adopt an assertive approach
  • Distinguishing between aggressive, submissive, and assertive behaviors
  • Crafting "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no" and identifying internal blockers
  • Cultivating self-assertive behavior that originates from within

Respect, Agreement, and Refusal: Navigating Professional Boundaries

  • Developing the ability to deny requests and set boundaries
  • Honing the ability to argue points effectively
  • Recognizing and countering manipulation
  • Accepting and processing both negative and positive forms of criticism
  • Providing and receiving constructive feedback
 14 Hours

Number of participants


Price per participant

Testimonials (7)

Upcoming Courses

Related Categories