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Course Outline

Introduction to Feedforward

  • Feedback vs. feedforward: understanding the key distinctions
  • The value of feedforward: highlighting strengths and future possibilities
  • Evidence and business cases supporting forward-focused coaching

Core Principles and Techniques

  • Providing concise, specific, and future-oriented suggestions
  • Utilizing positive language to avoid judgmental framing
  • Employing open-ended questions and active listening for constructive dialogue

Practical Feedforward Conversations

  • A structured feedforward script: request, suggest, commit
  • Role-play: conducting one-on-one feedforward sessions
  • Peer coaching and rapid practice rounds

Adapting Feedforward to Contexts

  • Team meetings and standups: delivering short, actionable suggestions
  • Remote and asynchronous feedforward practices
  • Cross-cultural considerations and fostering psychological safety

Handling Difficult Conversations

  • Integrating feedforward with corrective conversations when necessary
  • De-escalation techniques and reframing for constructive outcomes
  • Establishing boundaries and follow-up commitments

Embedding Feedforward in Your Team

  • Designing simple routines and rituals to sustain the practice
  • Measuring impact: qualitative and simple quantitative indicators
  • Action planning: drafting your team’s feedforward rollout plan

Troubleshooting

  • Common obstacles and strategies to overcome resistance
  • Situations where feedforward alone is insufficient and potential solutions
  • Coaching resources and escalation paths

Summary and Next Steps

Requirements

  • A foundational grasp of team leadership and communication principles.
  • Experience in leading or coordinating small teams is an advantage.
  • An openness to engaging in role-plays and peer coaching.

Target Audience

  • Team Leaders
  • Managers
  • Supervisors
  • HR Professionals
 7 Hours

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