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Course Outline
Introduction to Feedforward
- Feedback vs. feedforward: understanding the key distinctions
- The value of feedforward: highlighting strengths and future possibilities
- Evidence and business cases supporting forward-focused coaching
Core Principles and Techniques
- Providing concise, specific, and future-oriented suggestions
- Utilizing positive language to avoid judgmental framing
- Employing open-ended questions and active listening for constructive dialogue
Practical Feedforward Conversations
- A structured feedforward script: request, suggest, commit
- Role-play: conducting one-on-one feedforward sessions
- Peer coaching and rapid practice rounds
Adapting Feedforward to Contexts
- Team meetings and standups: delivering short, actionable suggestions
- Remote and asynchronous feedforward practices
- Cross-cultural considerations and fostering psychological safety
Handling Difficult Conversations
- Integrating feedforward with corrective conversations when necessary
- De-escalation techniques and reframing for constructive outcomes
- Establishing boundaries and follow-up commitments
Embedding Feedforward in Your Team
- Designing simple routines and rituals to sustain the practice
- Measuring impact: qualitative and simple quantitative indicators
- Action planning: drafting your team’s feedforward rollout plan
Troubleshooting
- Common obstacles and strategies to overcome resistance
- Situations where feedforward alone is insufficient and potential solutions
- Coaching resources and escalation paths
Summary and Next Steps
Requirements
- A foundational grasp of team leadership and communication principles.
- Experience in leading or coordinating small teams is an advantage.
- An openness to engaging in role-plays and peer coaching.
Target Audience
- Team Leaders
- Managers
- Supervisors
- HR Professionals
7 Hours
Testimonials (3)
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