Course Outline
Day 1
INTRODUCTION
- Context and background
- Defining roles
- The role of soft skills
- Perception, numerical literacy, and human nature
- Money, metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The intent behind communication
- Educating the audience
- Providing information
- Persuading stakeholders
- Key takeaways
2. UNDERSTANDING YOUR AUDIENCE
- Identifying your listener
- Worldviews, perspectives, and mental models
- Navigating jargon and mixed-proficiency groups
- Geographical and national contexts
- Levels of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Utilizing the right tools
- Concise, screen-based writing and summarization
- The power of the 'rule of three'
- Effective use of examples and analogies
4. STORYTELLING
- The universal nature of stories and their appeal
- Applying narrative techniques in the workplace
- Crafting an effective story
- The role of non-verbal cues
- The enduring impact of storytelling
Day 2
5. PRESENTING DATA AND INFORMATION
- Distinguishing between data and information
- Calibrating the level of detail
- Establishing source credibility
- Visualizing data and insights
6. INTERPRETATION OF DATA
- Awareness of confirmation bias
- Clarifying communication intent
- Managing communication status
7. FEEDBACK
- Common feedback frameworks
- SBI (Situation, Behavior, Impact) model
- The 'Sandwich' method
- Pendleton rules
- STAR (Situation, Task, Action, Result) model
- SAID model
- Strategies for receiving quality feedback
- The practice of active listening
- Techniques for delivering effective feedback
- Providing constructive input
- Summary
Day 3
8. COLLABORATION
- The value of working together
- Defining collaboration
- Cultivating a collaborative culture
- Key insights
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting the right collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari Window model
- Practicing conciseness
- Cultivating assertiveness
- Basic assertion techniques
- Empathic assertion
- Asserting consequences
- Applying the discrepancy technique
- Using the repetition technique
- Employing the fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Developing self-awareness
- Mastering self-management
- Enhancing social awareness
- Improving relationship management
12. PERSONAL BRANDING
- Clarity in disclosure and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align your goals
- Step 3: Identify your audience and purpose
- Step 4: Foster engagement
- Defining brand characteristics
13. POSITIVE ATTITUDE
- The origins of Positive Mental Attitude (PMA)
- The power of a 'can-do' mindset and confidence
- Strategies for developing and sustaining PMA
- Embracing distilled positivity
- Final thoughts
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Required Prior Knowledge and Skills
There are no formal prerequisites for participation; however, possessing some level of professional experience in any field is advantageous.
Target Audience
This course is typically designed for professionals with a few years of experience. However, the content is universally applicable and relevant across most disciplines. It is particularly beneficial for specialists who frequently need to translate complex or niche concepts for a general audience.
Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
