Course Outline
Day 1
INTRODUCTION
- Background context
- Defining roles
- The role of soft skills
- Perception, numerical literacy, and human nature
- Money, key metrics, and market dynamics
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The goals and intentions behind communication
- Educating
- Informing
- Persuading
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your target listeners
- Perspectives, mental models, and schemas
- Navigating jargon and mixed audiences
- Geographical and national contexts
- Varying levels of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Essential tools
- Screen-based text and summarization
- The rule of three
- Using examples and analogies
4. STORYTELLING
- Ubiquity, cycles, and innate human connection
- Applying storytelling in the workplace
- Techniques for narrative delivery
- The impact of non-verbal communication
- The enduring power of stories
Day 2
5. PRESENTING DATA AND INFORMATION
- Data vs. information – distinguishing the two
- Detail – determining the appropriate depth
- Establishing trusted sources
- Visualizing data and information
6. INTERPRETATION OF DATA
- Understanding confirmation bias
- Aligning communication intent
- Managing communication status
7. FEEDBACK
- Feedback frameworks
- Situation, behavior, and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action, and result (STAR) feedback model
- SAID feedback model
- Techniques for receiving effective feedback
- The practice of active listening
- Strategies for giving effective feedback
- Delivering constructive feedback
- Key takeaways
Day 3
8. COLLABORATION
- The value of collaboration
- Defining collaboration
- Fostering a collaborative culture
- Key takeaways
9. COLLABORATION TOOLS
- Popular collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Selecting the right collaboration tools
10. ANALYSING YOUR COLLABORATION SKILLS
- The Johari window model
- Conciseness
- Assertiveness
- Basic assertion techniques
- Empathic assertion
- Consequence assertion
- Discrepancy handling techniques
- Repetition techniques
- Fogging techniques
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Cultivating self-awareness
- Managing self-regulation
- Developing social awareness
- Mastering relationship management
12. PERSONAL BRANDING
- Transparency and intent
- Building your personal brand
- Step 1: Define your objectives
- Step 2: Align with goals
- Step 3: Identify your audience and purpose
- Step 4: Engagement strategies
- Defining brand attributes
13. POSITIVE ATTITUDE
- The origins of PMA
- Cultivating a 'can-do' mindset and confidence
- Strategies for developing and sustaining a PMA
- Refined positivity
- Summary
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Required Background and Skills
No specific prerequisites are mandatory for participants; however, possessing some professional experience in any field is advantageous.
Target Audience
This course is typically suited to professionals with a few years of experience. Nevertheless, the material is universally applicable and relevant to most disciplines. It is particularly valuable for specialists who need to explain complex or niche concepts to general audiences.
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
