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Course Outline

Self and Other Awareness

  • Examining the drivers behind our behavioral patterns
  • Distinguishing between acceptable conduct required by our professional roles and behaviors that fall short
  • Feedback: How others perceive and interact with us

Communication

  • Methods of engaging with others
  • Assessing the pros and cons of different communication media
  • Defining Effective Communication and strategies for achieving it
  • Applying individual thinking and learning styles to daily professional tasks

Emotional Intelligence

  • The impact of emotions and their outcomes
  • The significance of recognizing Emotional Intelligence (EQ) in contrast to traditional IQ
  • Goleman’s five pillars of Emotional Intelligence:
    • Self-Awareness
    • Self-Management
    • Motivation
    • Empathy
    • Social Skills

Transactional Analysis

  • Understanding why we respond in specific ways to colleagues and customers
  • Techniques for building rapport with colleagues and clients
  • The advantages of establishing “True Rapport” in interpersonal connections

Stakeholder Management

  • Meeting the needs of stakeholders
  • Stakeholder Analysis: Identifying internal and external parties

Navigating Change

  • The nine fundamental principles of change
  • Emotional responses to organizational change
  • Managing resistance to change and leveraging its potential benefits

Requirements

Target Audience

Designed for staff who require a comprehensive understanding of communication and influence dynamics involving:

  • Colleagues
  • Managers
  • Internal and external customers and stakeholders
 14 Hours

Number of participants


Price per participant

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