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Course Outline
Self and Other Awareness
- Examining the drivers behind our behavioral patterns
- Distinguishing between acceptable conduct required by our professional roles and behaviors that fall short
- Feedback: How others perceive and interact with us
Communication
- Methods of engaging with others
- Assessing the pros and cons of different communication media
- Defining Effective Communication and strategies for achieving it
- Applying individual thinking and learning styles to daily professional tasks
Emotional Intelligence
- The impact of emotions and their outcomes
- The significance of recognizing Emotional Intelligence (EQ) in contrast to traditional IQ
- Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding why we respond in specific ways to colleagues and customers
- Techniques for building rapport with colleagues and clients
- The advantages of establishing “True Rapport” in interpersonal connections
Stakeholder Management
- Meeting the needs of stakeholders
- Stakeholder Analysis: Identifying internal and external parties
Navigating Change
- The nine fundamental principles of change
- Emotional responses to organizational change
- Managing resistance to change and leveraging its potential benefits
Requirements
Target Audience
Designed for staff who require a comprehensive understanding of communication and influence dynamics involving:
- Colleagues
- Managers
- Internal and external customers and stakeholders
14 Hours
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.