Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Foundation Tools
- Define clear communication objectives
- Establish a mutual understanding of roles
- Clarify the requirements and processes most effective for achieving communication goals
- Identify and leverage common ground to facilitate successful interactions
- Team Exercise
The Communication Process
- Stages of Communication
- Message preparation
- Message alignment
- Message delivery
- Identifying communication barriers
- Communication Exercise: Case Studies
Communication Skills
- Exercise of Choice and Control
- Emotional Intelligence
- The Four Key Components
- Building Trust
- Establishing Rapport
- Outcome-oriented thinking
- Active listening for understanding
- Expressing views without provocation
- Asking questions for specifics
- Effective summarizing
Influencing
- Broadening your skill set
- The Influencing Framework
- Practical guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise: Planning and Practice
Challenging Situations: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise: Real-life scenarios
- Facilitating team communication
- Addressing challenging behaviors
- Team Exercise: Navigating difficult situations
Summary and Action Plans
- Review of key lessons and formulation of plans for ongoing development
21 Hours
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive