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Course Outline

Foundation Tools

  • Define clear communication objectives
  • Establish a mutual understanding of roles
  • Clarify the requirements and processes most effective for achieving communication goals
  • Identify and leverage common ground to facilitate successful interactions
  • Team Exercise

The Communication Process

  • Stages of Communication
  • Message preparation
  • Message alignment
  • Message delivery
  • Identifying communication barriers
  • Communication Exercise: Case Studies

Communication Skills

  • Exercise of Choice and Control
  • Emotional Intelligence
  • The Four Key Components
  • Building Trust
  • Establishing Rapport
  • Outcome-oriented thinking
  • Active listening for understanding
  • Expressing views without provocation
  • Asking questions for specifics
  • Effective summarizing

Influencing

  • Broadening your skill set
  • The Influencing Framework
  • Practical guidelines
  • Understanding personal needs and motivations
  • Developing an influencing strategy
  • Influencing Exercise: Planning and Practice

Challenging Situations: Understanding and Managing Conflict

  • Communicating in a non-defensive manner
  • Communication Exercise: Real-life scenarios
  • Facilitating team communication
  • Addressing challenging behaviors
  • Team Exercise: Navigating difficult situations

Summary and Action Plans

  • Review of key lessons and formulation of plans for ongoing development
 21 Hours

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