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Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Defining Lean: Origins and evolution.
  • Core Lean Principles: Value, Flow, Pull, and Perfection.
  • Identifying types of waste (muda) in service environments.

2. Applying Lean to Requirements and Project Management (4 hours)

  • Capturing the Voice of the Customer (VOC).
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix.
  • A3 Project Thinking: Structure and practical application.
  • Comparative overview: Lean vs Agile vs Six Sigma.

3. Lean Kanban (4 hours)

  • Foundational concepts and key elements of the Kanban system.
  • Board management strategies.
  • Implementing Pull systems and Work In Progress (WIP) limits.
  • Key flow metrics: Lead Time, Cycle Time, and Takt Time.

4. Lean in Operational Processes (4 hours)

  • Value Stream Mapping (VSM).
  • Pinpointing waste within banking processes.
  • Applying KAIKAKU for radical change.

5. Additional Lean Tools (2 hours)

  • Conducting GEMBA walks.
  • Driving continuous improvement through KAIZEN.
  • Root cause analysis techniques: Ishikawa diagrams and the 5 Whys.
  • Implementing POKA-YOKE to prevent errors.

Summary and Recommended Next Steps

Requirements

  • A solid grasp of fundamental project management concepts.
  • Practical experience with process workflows in business or banking environments.
  • Familiarity with Agile or Lean methodologies.

Target Audience

  • Process managers and analysts.
  • Project managers within banking and financial services sectors.
  • Professionals responsible for requirements engineering and process improvement.
 16 Hours

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