Course Outline
1. Introduction to Lean Thinking (2 hours)
- Defining Lean: Origins and evolution.
- Core Lean Principles: Value, Flow, Pull, and Perfection.
- Identifying types of waste (muda) in service environments.
2. Applying Lean to Requirements and Project Management (4 hours)
- Capturing the Voice of the Customer (VOC).
- Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix.
- A3 Project Thinking: Structure and practical application.
- Comparative overview: Lean vs Agile vs Six Sigma.
3. Lean Kanban (4 hours)
- Foundational concepts and key elements of the Kanban system.
- Board management strategies.
- Implementing Pull systems and Work In Progress (WIP) limits.
- Key flow metrics: Lead Time, Cycle Time, and Takt Time.
4. Lean in Operational Processes (4 hours)
- Value Stream Mapping (VSM).
- Pinpointing waste within banking processes.
- Applying KAIKAKU for radical change.
5. Additional Lean Tools (2 hours)
- Conducting GEMBA walks.
- Driving continuous improvement through KAIZEN.
- Root cause analysis techniques: Ishikawa diagrams and the 5 Whys.
- Implementing POKA-YOKE to prevent errors.
Summary and Recommended Next Steps
Requirements
- A solid grasp of fundamental project management concepts.
- Practical experience with process workflows in business or banking environments.
- Familiarity with Agile or Lean methodologies.
Target Audience
- Process managers and analysts.
- Project managers within banking and financial services sectors.
- Professionals responsible for requirements engineering and process improvement.
Testimonials (4)
The training was practical and straight forward
Mutu Bengui - EMIS - Empresa Interbancaria de Servicos, S.A
Course - Agile Product Management - Growth Marketing
workshops, practical cases
Joanna Nowak - LKQ Polska Sp. z o. o.
Course - Introduction to Agile Testing
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
Leanne - Welsh Revenue Authority
Course - Agile Business Analysis
I really enjoyed the mix of practical with theory. The trainer was also exteremly knowledgable and answered all our questions perfectly
