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 Duration 7 hours

Course Outline

Introduction to AI-Driven Summarisation

  • Mechanisms by which ChatGPT processes and summarises information.
  • Common document types encountered in government operations.
  • Understanding the limitations of AI outputs and the need for refinement.

Summarising Reports and Briefing Materials

  • Creating concise summaries from policy or research reports.
  • Distilling findings from technical or analytical documents.
  • Formatting content for executive-level review.

Summarising Meetings and Consultations

  • Converting meeting notes and transcripts into actionable items.
  • Highlighting key decisions and unresolved issues.
  • Preparing summaries for internal communications or follow-up actions.

Prompting for Enhanced Outcomes

  • Prompt structures for summarisation and rewriting tasks.
  • Examples of role-based and outcome-focused prompts.
  • Iterative prompting techniques to improve the quality of summary outputs.

Tailoring Tone, Style, and Structure

  • Adapting content for ministers, internal managers, or the general public.
  • Utilising formal versus conversational tones as appropriate.
  • Generating varied formats such as bullet points, executive memos, and Q&A sessions.

Integrating ChatGPT into Government Workflows

  • Utilising ChatGPT within Word, Teams, and browser-based workflows.
  • Combining ChatGPT with meeting and collaboration tools.
  • Reviewing and refining summaries in real time.

Responsible Usage and Verification

  • Preventing misrepresentation or the inclusion of hallucinated facts.
  • Verifying summaries and citing original source content.
  • Adhering to information governance and security policies.

Recap and Future Steps

Requirements

  • Familiarity with internal reports, meeting minutes, or policy documents.
  • No previous experience with ChatGPT or AI tools is necessary.

Target Audience

  • Analysts
  • Programme managers
  • Executive support staff

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