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Course Outline

Introduction to ChatGPT in the Public Sector

  • Understanding what ChatGPT is and its operational mechanics
  • Applications within government workflows
  • Recognizing strengths, limitations, and the importance of responsible usage

Writing and Editing Official Communication

  • Generating initial drafts for memos, emails, and reports
  • Enhancing tone, clarity, and the use of plain language
  • Adjusting content to suit various audiences and formats

Summarization and Information Extraction

  • Condensing extensive policy or research documents
  • Identifying key points and actionable items
  • Organizing summaries for effective briefings or meetings

Prompt Design for Government Use

  • Mastering basic and advanced prompting techniques
  • Effectively utilizing examples and role-based instructions
  • Developing reusable prompt templates for repetitive tasks

Translation and Multilingual Support

  • Translating internal communications and public-facing materials
  • Preserving a professional tone across different languages
  • Leveraging ChatGPT to promote inclusive and accessible language

Productivity and Task Automation

  • Brainstorming and generating ideas for new initiatives
  • Creating content from structured data sources, such as tables
  • Outlining slide decks or briefing documents

Compliance, Security, and Ethical Use

  • Assessing data privacy and information sharing risks
  • Adhering to internal AI and IT policies
  • Fostering public trust through responsible AI implementation

Summary and Next Steps

Requirements

  • A solid grasp of basic digital tools commonly used in public sector settings
  • No previous experience with AI or ChatGPT is necessary
  • Experience in drafting, reviewing, or managing official communications is beneficial

Target Audience

  • Public service teams and administrative specialists
  • Policy analysts and government communications officers
  • Employees looking to boost productivity using AI-driven solutions
 7 Hours

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