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 Duration 7 hours

Course Outline

AI Foundations for Administrative Roles

  • Defining AI and its relevance to administrative functions
  • Introducing ChatGPT, Copilot, and Gemini
  • Navigating privacy and security protocols in AI usage

Leveraging AI for Content Development and Refinement

  • Drafting and polishing professional correspondence
  • Condensing meeting records and extensive documentation
  • Accelerating the creation of reports, proposals, and internal memos

Optimizing Scheduling and Task Oversight with AI

  • Utilizing AI for efficient calendar and meeting coordination
  • Preparing agendas and post-meeting follow-ups
  • Configuring reminders and to-do lists via Copilot or Gemini integrations

Mastering Prompts and AI Interaction

  • Formulating effective prompts to achieve superior results
  • Adjusting tone, style, and formatting as needed
  • Refining and correcting AI-generated responses through iteration

Multilingual Capabilities and Accessibility

  • Utilizing AI for text translation tasks
  • Crafting inclusive and accessible communications
  • Adapting language to support diverse audiences

Applications within the Public Sector

  • Illustrative AI-enhanced workflows within government agencies
  • Reviewing policies and guidelines for AI adoption in public administration
  • Staying current with evolving tool capabilities

Recap and Future Directions

Requirements

  • Foundational digital skills and basic familiarity with standard office applications (e.g., Microsoft Word, Excel, email clients)
  • Basic confidence in using browser-based services
  • No existing knowledge of artificial intelligence is necessary

Target Audience

  • Clerical personnel
  • Administrative specialists
  • Public sector operations staff

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