Course Outline
AI Foundations for Administrative Roles
- Defining AI and its relevance to administrative functions
- Introducing ChatGPT, Copilot, and Gemini
- Navigating privacy and security protocols in AI usage
Leveraging AI for Content Development and Refinement
- Drafting and polishing professional correspondence
- Condensing meeting records and extensive documentation
- Accelerating the creation of reports, proposals, and internal memos
Optimizing Scheduling and Task Oversight with AI
- Utilizing AI for efficient calendar and meeting coordination
- Preparing agendas and post-meeting follow-ups
- Configuring reminders and to-do lists via Copilot or Gemini integrations
Mastering Prompts and AI Interaction
- Formulating effective prompts to achieve superior results
- Adjusting tone, style, and formatting as needed
- Refining and correcting AI-generated responses through iteration
Multilingual Capabilities and Accessibility
- Utilizing AI for text translation tasks
- Crafting inclusive and accessible communications
- Adapting language to support diverse audiences
Applications within the Public Sector
- Illustrative AI-enhanced workflows within government agencies
- Reviewing policies and guidelines for AI adoption in public administration
- Staying current with evolving tool capabilities
Recap and Future Directions
Requirements
- Foundational digital skills and basic familiarity with standard office applications (e.g., Microsoft Word, Excel, email clients)
- Basic confidence in using browser-based services
- No existing knowledge of artificial intelligence is necessary
Target Audience
- Clerical personnel
- Administrative specialists
- Public sector operations staff
Testimonials (7)
I got to learn more about Microsoft Copilot, something that I thought was the same as chatGPT but I got to discover more exciting options that I will forever use to make my life easy.
Thato Malapane - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
i liked the clear explanations and the examples used during the training was useful and also relatable.
SUNITA PERSAD - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Learning more about how to use AI responsibly
Tshiamo Innocent - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
I like that I obtained more knowledge with regards to AI that I never had .
ANNELINE GOODMAN - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Merging different data to give you one document.
Xolani Mahlalela - MSP Mine Support Products (Pty) ltd
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Knowledge of AI
Agnieszka Socha - Koenig & Bauer (CEE) Sp. z o.o.
Course - AI Tools for Administrative Efficiency (ChatGPT, Copilot, Gemini)
Training and examples