Course Outline
Fundamentals of Assertiveness
- Defining assertiveness and distinguishing it from other communication styles
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive behaviours
- Evaluating your personal communication style
- Recognizing the advantages of assertive communication within a professional setting
Enhancing Confidence and Self-Awareness
- Pinpointing individual obstacles to assertiveness
- Addressing limiting beliefs to build self-assurance
- Understanding emotional triggers and regulating reactions
- Cultivating a confident and positive mindset
Effective and Confident Communication
- Mastering the principles of verbal and non-verbal expression
- Practising active listening and posing impactful questions
- Articulating opinions, needs, and expectations with clarity and respect
- Declining requests professionally while preserving professional relationships
Interpersonal Dynamics and Positive Influence
- Identifying various communication and behavioural styles
- Tailoring your communication approach to suit different personalities
- Establishing rapport and building trust
- Applying influence techniques to drive positive results
Navigating Difficult Conversations
- Preparing for challenging discussions
- Resolving conflict calmly and constructively
- Responding with assurance to criticism, complaints, or difficult behaviour
- Regulating emotions under pressure while maintaining professional standards
Applied Assertiveness Skills
- Providing and accepting constructive feedback
- Conducting negotiations that lead to win-win agreements
- Applying assertiveness techniques in meetings, presentations, and daily interactions
- Engaging in role-plays and exercises based on real-world scenarios
Sustained Professional Growth
- Reflecting on personal strengths and areas requiring development
- Formulating an individual plan for improving assertiveness
- Setting SMART goals for ongoing skill development
- Identifying opportunities to integrate new skills into the workplace
Requirements
No prior experience or specific prerequisites are required.
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
