Design Thinking: Empathize with Internal Clients Training Course

This instructor-led live training, conducted in Denmark (either online or onsite), is designed for beginner to intermediate participants aiming to resolve everyday workplace challenges through gamification techniques.

By the end of the session, participants will be able to:

• Understand the fundamental principles of Design Thinking and their use in problem-solving.
• Apply gamification techniques to enhance engagement and foster innovation.
• Develop creative and practical solutions for common workplace issues.
• Collaborate effectively across teams to implement robust problem-solving strategies.
• Use iterative approaches to refine solutions through feedback and experimentation.

This live training in Denmark provides teams and leaders with a deep dive into the Empathize and Define stages of Design Thinking. Participants will refine their skills in active listening, empathy mapping, and the 5 Whys technique to uncover root causes and craft clear, actionable problem statements for internal clients.

In this instructor-led, live workshop training in Denmark (available online or on-site), participants will learn to apply the five stages of Design Thinking to better understand the challenges faced by end-users of a product or service, and to formulate the optimal approach for resolving them.

Upon completing this training, participants will be equipped to:

• Leverage creative strategies to align customer needs with technologically feasible solutions.
• Develop strategies to enhance customer value and improve product and service offerings.

This live, instructor-led programme, available Denmark (online or on-site), is designed for professionals from beginner to intermediate levels seeking to apply Design Thinking methodologies to accelerate innovation and enhance business outcomes.

By the conclusion of this training, participants will have the capability to:

• Comprehend the core tenets of Design Thinking and its contribution to innovation.
• Execute the five phases of Design Thinking within problem-solving scenarios.
• Utilise ideation methods and tools to encourage creative output.
• Apply Design Thinking strategies to optimise processes and improve overall efficiency.

This live, instructor-led training in Denmark (online or onsite) targets novice leaders and HR professionals seeking to apply Design Thinking methodologies to drive innovation, improve problem-solving, and increase team engagement.

Upon completion, participants will be able to:

• Apply tools and methodologies that promote innovation and team collaboration.
• Strengthen skills in empathy mapping, ideation, and prototyping to resolve complex issues.
• Leverage Design Thinking principles in leadership and HR contexts.
• Establish a culture of innovation within technical teams.

Overview:

The Design Thinking (DT) framework consists of five core phases: empathizing, defining the problem, ideating, prototyping, and testing.

As our world becomes increasingly intricate, we face challenges that demand specialized approaches. Design Thinking provides a robust method for navigating these complexities. Proficiency in this discipline enables professionals to resolve difficult issues effectively, communicate with greater clarity, influence stakeholders efficiently, and drive superior business outcomes. Furthermore, it enhances both organizational culture and individual performance.

• Understanding the mechanics of DT: gaining insights from users and problems, identifying patterns, designing models (including managing model drift), testing, evaluating, and re-engineering.
• The connection between DT, innovation, and entrepreneurship.
• Key DT methods and tools: personas, stakeholder maps, customer journey maps, service blueprints, and business model innovation.
• Applying DT to broader competencies: design mindset, disruptive innovation, iterative approaches, agile estimation, critical thinking, problem solving, teamwork, leadership readiness, communication, technological literacy, forward-thinking, intercultural and ethical competencies, emotional intelligence, self-awareness, negotiation, and conflict resolution.

Objectives:

• To grasp the fundamental principles and subtle nuances of DT.
• To examine core concepts, influencing factors, theories, types, and models within the DT framework.
• To experiment with, experience, and actively practice DT methodologies.

Delivery:

This intensive one-day (4-hour) training course includes the following components:

• Lectures (40% - covering theories, concepts, models, and interactions).
• Group exercises (30% - focusing on group dynamics, gamification, discussions, and mock-conflict resolution scenarios).
• Individual activities (15% - involving writing, design tasks, and peer reviews).
• Supplementary materials (15% - including videos and reading assignments).

Note: Given the interactive nature of this course, a minimum group size of 3 participants is required.

This instructor-led live training, available online or on-site, targets beginner to intermediate PCB designers and electronics engineers aiming to build a complete and controlled PCB design workflow using Altium Designer.

Participants engage with a single connected project, advancing from project setup and library management through schematic capture and PCB layout verification to manufacturing outputs and controlled production release.

By the end of the training, participants will be able to:

• Create and manage structured Altium Designer PCB projects.

• Construct and validate schematic designs and component libraries.

• Configure PCB rules, routing, DRC, and manufacturing constraints.

• Generate and verify fabrication, assembly, and mechanical outputs.

• Apply practical high-speed design constraints.

• Manage engineering changes and controlled re-releases.