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Duration 14 hours
Course Outline
Stakeholder Identification and Analysis
- Defining stakeholders
- Types of stakeholders
- Formal and informal roles
2. Analyzing stakeholders
- Influence and engagement levels
- Expectations and needs
3. Management strategies
- Utilizing stakeholder maps
Engaging with Stakeholders
- Communicating with stakeholders
- Tailoring the message to the audience
2. Managing conflict
- Addressing conflicting interests
3. Building relationships
- Establishing trust and credibility
4. Sustaining engagement
- Monitoring relationships over time
Requirements
- Professional experience in roles that demand cross-departmental collaboration or client-facing responsibilities.
- Knowledge Level: A basic familiarity with project lifecycles or organizational structures (Intermediate entry level).
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Core Competencies:
- Experience in participating in or leading project meetings.
- A fundamental understanding of the distinctions between internal and external clients.
Target Audience:
- Project managers.
- Analysts.
- Team leaders.
- Consultants.
Testimonials (1)
Friendly, plenty of breaks to think about what we have learnt and lovely guy.
