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 Duration 14 hours

Course Outline

Defining Business Problems

1. Understanding Business Problems

  • Distinguishing problems from symptoms.
  • The business context of the problem.
  • Consequences of inaccurate problem definition.

2. Techniques for Problem Identification

  • Stakeholder analysis.
  • Gathering information.
  • Structuring observations.

3. Structuring Problems

  • Decomposing problems into constituent elements.
  • Exploring cause-and-effect relationships.

4. Prioritising Problems

  • Applying business criteria.
  • Assessing the scale of impact.
  • Evaluating urgency and complexity.

Risk Assessment

1. Introduction to Risk Assessment

  • Defining risk.
  • Operational, project, and strategic risks.

2. Identifying Risks

  • Sources of risk.
  • Internal versus external risks.

3. Evaluating Risk

  • Assessing probability.
  • Determining impact.
  • Utilising risk matrices.

4. Responding to Risk

  • Avoidance strategies.
  • Mitigation techniques.
  • Risk acceptance.

5. Reporting Risks

  • Communicating risks to stakeholders.
  • Monitoring risk.

 

Requirements

  • Professional experience in business analysis, project coordination, or leadership roles involving decision-making.
  • Knowledge Level: A foundational grasp of business processes and project lifecycles (Intermediate entry level).
  • Competencies: Basic familiarity with logical thinking frameworks.

Target Audience:

  • Business analysts.
  • Project Managers.
  • Team leaders and decision-makers.

 

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