Customer Discovery for Product Teams Training Course

Business analysis is the process of investigating, understanding, and defining business needs to develop solutions that meet those needs. It is a critical component in the process of managing change within an organisation and designing new business solutions. The goal of business analysis is to ensure that technological, process-based, or organisational solutions align with business objectives and requirements. It plays a vital role in ensuring the effectiveness of projects and organisational changes by verifying that introduced solutions are accurate, feasible, and fully responsive to business requirements.

Designed for seasoned Business Analysts, Product Owners, and User Researchers, this workshop aims to master advanced methodologies that generate real business value. Through practical exercises and essential tools, participants will acquire the skills to analyze complex data, streamline processes, engage stakeholders, and convert strategy into execution using OKRs. Upon completion, participants will have a comprehensive toolkit to amplify their impact and achieve measurable results.

This instructor-led, live training in Denmark (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to use generative AI tools to support the daily work of a business analyst, including analysis, documentation, information structuring, and stakeholder communication.

By the end of this training, participants will be able to:

• Understand the real capabilities and limitations of GenAI models (e.g., hallucinations, context windows).
• Be able to use AI as an advanced tool supporting thought and analytical processes.
• Learn how to create precise requirement structures and technical documents using AI.
• Accelerate conceptual work, from hypothesis generation to documentation drafting.
• Consciously evaluate the quality and substantive correctness of AI-generated outputs.
• Gain knowledge on the safe and ethical use of AI tools concerning corporate data

This instructor-led training in Denmark is tailored for intermediate practitioners, focusing on cost-effectiveness analysis. It covers defining critical questions, quantifying costs and outcomes, applying analytical frameworks, and assessing uncertainty to facilitate rational, evidence-based decision-making across diverse sectors.

This instructor-led, live training in Denmark (online or onsite) is aimed at intermediate-level managers and specialists who wish to understand what drives digital change in financial services and how to make it work in their own organisation.

By the end of this training, participants will be able to:

• Explain what drives digital change in banking and financial services.
• Identify where digital channels, lending and SME banking create value.
• Understand how Agile and product thinking support transformation.
• Learn from successful and failed transformations.

This course delivers a specialist introduction to the newly established Accessibility Law, empowering developers with the practical skills to design, develop, and maintain fully accessible applications. Following a contextual discussion on the law's significance and consequences, the training focuses on hands-on coding practices, tools, and testing techniques to ensure compliance and inclusivity for users with disabilities.

This live, instructor-led training in Denmark (offered online or onsite) is designed for intermediate-level web developers and UX designers aiming to utilize LangChain to craft intuitive and user-friendly web applications.

Upon completion, participants will be able to:

• Comprehend the fundamental concepts of LangChain and its contribution to enhancing web user experience.
• Apply LangChain in web apps to construct dynamic and responsive interfaces.
• Integrate APIs into web apps to elevate interactivity and user engagement.
• Enhance user experience by utilizing LangChain’s advanced customization features.
• Analyze user behavior data to optimize web app performance and experience.

This live, instructor-led training in Denmark (available online or onsite) supports professionals aiming to utilize Figma for user interface design in new or existing software applications and websites.

By the end of the session, participants will have the capability to:

• Produce modern UI designs using Figma.
• Develop interactive, clickable application prototypes.
• Apply proven design best practices.
• Speed up the completion timeline for design projects.
• Collaborate seamlessly with design and development teams via Figma.

This live training, conducted either online or on-site in Denmark, is tailored for professionals at the beginner to intermediate level seeking to apply Human-Centered Design methodologies across product development, service design, and business innovation.

Upon completing this training, participants will be equipped to:

• Grasp and implement the core principles of Human-Centered Design.
• Execute user research to pinpoint specific pain points and uncover opportunities.
• Construct user personas and detailed journey maps.
• Ideate, prototype, and test solutions through an iterative process.
• Utilize design thinking frameworks within real-world project scenarios.

A hands-on training in Denmark that empowers insurance professionals to utilize AI, data, and InsurTech trends to modernize operations and customer interactions. Through workshops, case studies, and practical exercises, participants will build digital strategies to navigate a rapidly evolving industry.

This live, instructor-led training in Denmark explores practical Requirements Engineering concepts, elicitation methods, and documentation strategies. It offers comprehensive exam preparation to assist participants in mastering the IREB CPRE syllabus and successfully achieving the Foundation Level certification.

This instructor-led, live training in Denmark (available online or on-site) is tailored for intermediate-level UX/UI designers and front-end developers seeking to use Multimodal AI to create user interfaces that interpret and handle various input methods.

By the end of the session, participants will be able to:

• Design multimodal interfaces that enhance user engagement.
• Incorporate voice and visual recognition into web and mobile apps.
• Use multimodal data to develop adaptive and responsive UIs.
• Understand the ethical aspects of user data collection and processing.

This live, instructor-led session in Denmark (available online or onsite) is tailored for professionals who want to deepen their understanding of requirements analysis and apply it effectively to their projects using specialized analysis techniques.

By the end of the training, participants will be equipped to:

• Differentiate between various types of requirements.
• Understand the fundamental concepts and activities within the requirements analysis process.
• Become well-versed in the standard requirements analysis methodology.
• Utilize diverse analysis techniques to their full advantage.
• Structure requirements logically to enable efficient collaboration with architects and developers through iterative gathering.