Course Outline
Introduction to Change Management
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Lecture: Defining change management; types of organizational change (structural, process, cultural, technological). Clarifying the distinction between change and transition.
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Discussion/Q&A: “Reflect on a change you have experienced at work. What factors made it challenging or straightforward?”
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Practice: Icebreaker activity — “Change Timeline” where participants map a personal or professional change and share insights gained.
Understanding the Human Side of Change
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Lecture: The Change Curve model (based on Kübler-Ross), emotional responses to change, and the causes of resistance.
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Discussion/Q&A: “What emotions do you typically notice first when change occurs?”
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Practice: Group exercise — review a brief case study of a company introducing new software. Identify potential emotional reactions from various team members and suggest supportive responses.
Personal Resilience and Adaptability
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Lecture: Characteristics of resilient employees; reframing challenges as opportunities; stress management techniques.
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Discussion/Q&A: “What strategies assist you in adapting more quickly when facing new situations?”
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Practice: Guided role-play — participants practice converting negative statements about change into positive, action-oriented perspectives.
Communication During Change
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Lecture: The importance of clear communication; active listening; asking clarifying questions; and preventing the spread of rumors.
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Discussion/Q&A: “What information do you typically need to feel at ease during changes?”
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Practice: Small groups create a ‘communication checklist’ for employees during organizational changes. Share and refine ideas collectively.
Working Effectively Through Uncertainty
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Lecture: Managing workload and priorities during transition; focusing on controllable factors; and maintaining collaboration.
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Discussion/Q&A: “What aspects of your daily work can you control during periods of change?”
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Practice: Scenario simulation — participants receive a fictional reorganization plan. In teams, determine how to adjust tasks and sustain productivity.
Building a Positive Mindset Toward Change
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Lecture: Principles of a growth mindset; the benefits of embracing change for career development.
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Discussion/Q&A: “Have you ever benefited from a change you initially resisted? What shifted your perspective?”
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Practice: Reflection exercise — participants list three potential personal benefits from a change they are currently facing at work.
Action Planning and Wrap-Up
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Lecture: Summary of key takeaways; the role of individual initiative in successful change.
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Discussion/Q&A: “What is one action you will take to handle change more effectively?”
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Practice: Each participant completes a “Change Action Plan” outlining specific steps to apply course concepts in their workplace.
Requirements
- A fundamental understanding of workplace structures and processes.
- A minimum of six months of experience in a professional setting.
- Ability to read and comprehend workplace communications in English.
- No prior knowledge of change management is required.
- Capacity to engage in group discussions and role-play activities.
Target Audience
- Non-managerial employees who are currently experiencing or anticipating organizational changes.
- Professionals in administrative, operational, technical, or service roles across various industries.
- Individuals looking to enhance their adaptability, communication skills, and resilience during transitions.
Testimonials (7)
This training prepared the participants, and their mindsets, for the next phase in a new project. It helped support our message that we will need all participants to work through change and gave them tools to be more excited than fearful of change.
Miranda Tomac - PLP
Course - Change Management - Dealing with change
dealing with employees who push against change
Charles Alderson - PLP
Course - Change Management - Dealing with change
That it was very interactive.
Roxana Sucan
Course - Change Management - Dealing with change
It addressed a topic we continuously face in both our professional and personal life, which makes it highly practical and applicable. I also appreciated that it has been focused on the core principles, without going too much into secondary details, that could have diluted the main message.
Andrei Lazar - Orange Services
Course - Change Management - Dealing with change
The style of the trainer made the course very pleasing and interesting.
Laura Bobirsc - Orange Services
Course - Change Management - Dealing with change
What I liked the most about the training was how clearly the topics were explained and how interactive the session was. The trainer created a comfortable environment where it was easy to ask questions and participate. I also appreciated the practical examples, which made the information easier to understand and apply in real situations.
Mihai Cornea - Orange Services
Course - Change Management - Dealing with change
The trainer created the space where we all felt encouraged to talk, share ideas and feel welcomed. Each point has been discussed with transparency and adapted to us and our experience.
