Course Outline
Communication and Collaboration
- Communication – what communication style is and why it matters for effectively communicating objectives, motivating, and interacting with teams and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern “Manager” – Models for Collaborating with Teams and Team Self-Organization
- If people “want to want,” the entire team has a chance to perform well
- The “desire” for independent decision-making
- Aiming for one goal
- Aligning what people want with what they are capable of
- Supporting the effective self-organization of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and noise,
- Feedback
- Tools and techniques for effective communication.
Roles and communication styles:
- Diagnosis and identification of preferred communication roles and styles
- Effective communication between different roles and communication styles,
- Colours in communication – a foundation for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The “Conflict Spiral”,
- Effective problem and conflict resolution
Communication with the Environment
- The communication process,
- Communication planning,
- Information management,
- Communication with the external environment,
- Partnership and collaboration within the organization – the SRMM® model
- Model maturity levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relational (Relational)
- Integrated collaboration (Integrated)
- Predictability and forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Good and Bad Practices in Communication and Team Management
Requirements
The training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to build new habits (fostering awareness), a mini-lecture on techniques (knowledge), and exercises on new tactics and techniques (skill). At the end of each session, participants receive supporting materials related to the session’s content. Practical exercises are summarized by mini-lectures that provide a theoretical foundation and explain the basic psychological mechanisms experienced by participants during in-class activities.
Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
