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Course Outline

Advanced Knowledge Management Concepts in Microsoft 365

  • Core principles of structured knowledge management
  • Designing scalable frameworks using SharePoint and Teams
  • Utilizing metadata, version control, and document libraries

Building and Linking SharePoint Knowledge Repositories

  • Constructing interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields
  • Defining site hierarchies and enabling cross-site navigation

Designing Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI
  • Creating real-time dashboards to monitor knowledge assets
  • Defining KPIs and visual reports for data-driven insights

Customizing Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing cycles
  • Integrating Teams notifications and adaptive cards
  • Developing multi-step flows for document lifecycle management

Creating and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Unifying SharePoint pages, Lists, and Planner boards
  • Implementing governance structures, roles, and permissions

Maintaining and Optimizing Knowledge Systems

  • Enforcing data retention, archiving, and compliance policies
  • Conducting regular audits and metadata refinements
  • Enhancing system performance while minimizing content redundancy

Best Practices for Knowledge Management in Microsoft 365

  • Revisiting core principles of knowledge system design
  • Maintaining consistency and discoverability across all content
  • Driving user adoption and engagement through effective UX design

Requirements

  • Strong proficiency with core Microsoft 365 applications (SharePoint, Teams, and OneNote)
  • Professional experience in knowledge management or content strategy

Audience

  • Knowledge managers establishing structured information repositories
  • Content strategists designing interconnected knowledge systems
  • IT specialists responsible for managing organizational knowledge within Microsoft 365
 14 Hours

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