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 Duration 14 hours

Course Outline

Advanced Knowledge Management Principles in Microsoft 365

  • Core principles of structured knowledge management
  • Designing scalable systems using SharePoint and Teams
  • Utilizing metadata, versioning, and document libraries effectively

Developing and Connecting SharePoint Knowledge Repositories

  • Establishing interconnected SharePoint sites and document libraries
  • Applying metadata columns, content types, and lookup fields
  • Creating site hierarchies and enabling cross-site navigation

Creating Dynamic Dashboards with Power BI

  • Connecting SharePoint and Microsoft Lists data to Power BI
  • Building real-time dashboards to monitor knowledge assets
  • Designing KPIs and visual reports for data-driven insights

Tailoring Knowledge Workflows with Power Automate

  • Automating approval, review, and publishing procedures
  • Integrating Teams notifications and adaptive cards
  • Constructing multi-step flows for comprehensive document lifecycle management

Establishing and Managing Collaborative Content Ecosystems

  • Leveraging Teams and OneNote for collaborative knowledge capture
  • Integrating SharePoint pages, Lists, and Planner boards
  • Defining governance structures, roles, and permissions

Maintaining and Enhancing Knowledge Systems

  • Enforcing data retention, archiving, and compliance policies
  • Conducting regular audits and updating metadata
  • Optimizing system performance and minimizing content redundancy

Best Practices for Knowledge Management in Microsoft 365

  • Reviewing fundamental knowledge system design principles
  • Ensuring consistency and discoverability across all content
  • Driving user adoption and engagement through effective user experience design

Requirements

  • Strong proficiency with core Microsoft 365 applications, including SharePoint, Teams, and OneNote.
  • Practical experience in knowledge management or content strategy.

Target Audience

  • Knowledge managers responsible for building structured information repositories.
  • Content strategists focused on developing interconnected knowledge systems.
  • IT professionals tasked with managing organizational knowledge within the Microsoft 365 platform.

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