Course Outline
Leadership vs. Management
- Exploring the commonalities and distinctions between Leadership and Management; defining the attributes of a great leader;
- Identifying what constitutes a great manager
- Various management styles
- The concept of Organisational Climate
- Aligning management styles with the prevailing Organisational Climate
Building a High-Performing Team
- Defining the essence of a team
- The distinct stages of team development
- How managers can actively influence these development stages
Performance Management
- Establishing clear objectives
- Overseeing individual performance
- Using coaching to drive performance improvements
- Effective delegation techniques
- Leveraging feedback as a core performance management tool
Leading Change Successfully
- Understanding why change initiatives succeed or fail
- The nine fundamental principles of change
- Navigating the emotional responses to change
- Managing resistance to change and recognizing its potential benefits
Negotiation for Optimal Outcomes
- The role of communication in negotiations
- The critical importance of effective presentations
- Exploring various negotiation strategies
- Comparing different strategic approaches
- Building rapport with stakeholders
- The three-phase negotiation process
Resolving Conflict
- Identifying the root causes of conflict
-
The stages of conflict resolution
- Analyzing the nature of the conflict
- Understanding your own position and that of the other party
- Implementing resolution strategies
- Kilmann’s Five Conflict-Handling Modes and their practical application
- Bridging the gap between differing viewpoints
Testimonials (6)
Nice atmosphere with the group and the trainer. David was very accessible and shared many interesting anecdotes.
Vincent - Wakam
Course - Management and Team Development
Trainer is friendly and knowledgeable about tge subject. Trainer is profesional.
Johannes Grobler - Frederick Farms Ltd
Course - Management and Team Development
Very informative and if something was difficult the trainer Simplified it
Darius - Frederick Farms Ltd
Course - Management and Team Development
The trainer was very well prepared and the training objectives were met.
Krishna Gisselle Dalen - ITPPL Services, Inc.
Course - Management and Team Development
The trainer is well-versed and has rapport with his audience.
Irish May Palmero - ITPPL Services, Inc.
Course - Management and Team Development
Trainer is very knowledgeable in this field. Learned a lot from him as his discussions were very insightful and applicable on our industry and workplace. I feel very contented towards the end.