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Course Outline

Leadership vs. Management

  • Exploring the commonalities and distinctions between Leadership and Management; defining the attributes of a great leader;
  • Identifying what constitutes a great manager
  • Various management styles
  • The concept of Organisational Climate
  • Aligning management styles with the prevailing Organisational Climate

Building a High-Performing Team

  • Defining the essence of a team
  • The distinct stages of team development
  • How managers can actively influence these development stages

Performance Management

  • Establishing clear objectives
  • Overseeing individual performance
  • Using coaching to drive performance improvements
  • Effective delegation techniques
  • Leveraging feedback as a core performance management tool

Leading Change Successfully

  • Understanding why change initiatives succeed or fail
  • The nine fundamental principles of change
  • Navigating the emotional responses to change
  • Managing resistance to change and recognizing its potential benefits

Negotiation for Optimal Outcomes

  • The role of communication in negotiations
  • The critical importance of effective presentations
  • Exploring various negotiation strategies
  • Comparing different strategic approaches
  • Building rapport with stakeholders
  • The three-phase negotiation process

Resolving Conflict

  • Identifying the root causes of conflict
  • The stages of conflict resolution
    • Analyzing the nature of the conflict
    • Understanding your own position and that of the other party
    • Implementing resolution strategies
  • Kilmann’s Five Conflict-Handling Modes and their practical application
  • Bridging the gap between differing viewpoints
 7 Hours

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