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Course Outline
Introduction to Root Cause Analysis (RCA)
- Definition and significance of RCA
- Categories of root causes: systemic, process-related, and human elements
- The place of RCA within the internal audit framework
Recognizing and Defining Audit Findings
- Typical challenges encountered in internal audits
- Best practices for documenting findings accurately
- Differentiating between surface symptoms and underlying root causes
Essential RCA Techniques for Internal Auditors
- The 5 Whys Method
- Fishbone (Ishikawa) Diagram
- Failure Mode and Effects Analysis (FMEA)
- Prioritizing root causes using Pareto Analysis
Executing an RCA Investigation
- Collecting and interpreting relevant data
- Engaging stakeholders for factual insights
- Establishing clear cause-and-effect connections
Formulating and Deploying Corrective Actions
- Converting RCA outcomes into practical recommendations
- Crafting corrective and preventive action plans (CAPA)
- Sustaining the long-term impact of corrective measures
Embedding RCA into Internal Audit Practices
- Incorporating RCA into audit planning and reporting cycles
- Leveraging RCA to drive continuous improvement
- Tracking and assessing the results of RCA initiatives
Case Studies and Practical Exercises
- Real-world scenarios illustrating RCA in auditing
- Collaborative exercise: Performing RCA on sample audit findings
- Simulated interviews to practice root cause identification
Summary and Future Steps
Requirements
- A foundational knowledge of internal auditing workflows
- Practical experience in risk assessment and compliance management
- Familiarity with organizational policies and standard operating procedures
Target Audience
- Internal auditors
- Risk and compliance professionals
- Quality assurance specialists
- Process improvement experts
14 Hours
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