Cross-cultural differences in teamwork Training Course
Training purpose and objectives This training is designed for anyone who interacts with representatives of different cultures in their professional role. It is suitable for individuals who intend to (or already do) establish business contacts with international partners, conduct negotiations, sell and promote products, as well as those who collaborate with foreign colleagues locally in Denmark. Participants can come from various industries, regardless of age or management level. Depending on demand, the training can be tailored for advanced groups in a specific field or focused on a particular region or country (e.g., Scandinavian countries, Arab countries, etc.). The training is open to the public; however, upon request, it can also be organized as a closed session for a specific company or group of individuals.
This course is available as onsite live training in Denmark or online live training.Course Outline
1. Introduction to communication concepts
- Communication process and its stages
- Importance of verbal and non-verbal communication
- Techniques and tools for effective communication.
- Direct communication vs. communication via media: phone, email, instant messengers
2. Principles of effective communication as a fundamental element in efficient organizational contacts
- Self-analysis of one's own communication style
- Common communication errors, their correction and avoidance
- Communication barriers
- Stages of establishing interpersonal contact
3. Effective conduct of conversations
- Shaping one's image as a sender and receiver of messages
- Assertive responses to objections, criticism, and praise
- Identifying and bypassing communication barriers; active listening as a tool for effective communication; recognizing and managing factors that hinder listening and comprehension
- The art of asking questions
- Psychological mechanisms and techniques for influencing others
4. Intercultural aspects of communication
- Basics of proxemics – physical distance in communication
- Crafting messages in intercultural contexts
- Self-expression vs. intercultural perception
- Cultural interpretation of messages
- Cultural attitudes in daily communication and negotiations
- Decision-making from a cultural perspective
5. Basic principles of intercultural communication
- Contact-oriented cultures
- Rule-oriented cultures
- Partnership-oriented and transaction-oriented cultures
- Ceremonial and non-ceremonial cultures
- Monochronic and polychronic cultures
- Does "yes" always mean "yes"? - Hidden assumptions and unspoken expectations when communicating with representatives of different cultures
6. "Customer Service Manual" – what to do, what to avoid, and total "faux pas"
- Cultures of Western Europe (Germany, France, Italy)
- Cultures of former Soviet states
- American culture
7. Summary
Requirements
The course is general in nature and does not require any specialized prior knowledge.
Open Training Courses require 5+ participants.
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Testimonials (1)
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - LKQ Polska Sp. z o. o.
Course - Różnice międzykulturowe w pracy zespołowej
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