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Course Outline
Introduction to Windows 11
- Overview of available features and editions
- User interface enhancements and usability improvements
- Deployment strategies and upgrade pathways
Supporting Windows 11 Installation
- Installation prerequisites and methods
- Upgrade considerations and clean installation processes
- Driver compatibility management and updates
Troubleshooting Startup and Performance Issues
- Addressing boot failures and utilizing recovery tools
- Utilizing Safe Mode, System Restore, and Startup Repair
- Performance monitoring and optimization techniques
Managing Devices and Drivers
- Using Device Manager and managing driver updates
- Diagnosing and resolving hardware-related issues
- Peripheral compatibility and configuration
Application Support and Troubleshooting
- Installing and managing software applications
- Configuring compatibility settings and using App Installer
- Techniques for resolving common application issues
Networking and Connectivity
- Configuring network settings
- Troubleshooting Wi-Fi, Ethernet, and VPN connections
- Performing network diagnostics and analyzing logs
Managing Security and Updates
- Configuring Windows Security and antivirus protections
- Establishing firewall rules and advanced security settings
- Managing Windows Update configurations and troubleshooting
Managing User Profiles and Settings
- User account types and profile management strategies
- Synchronizing settings with Microsoft accounts
- Data backup procedures and file recovery
System Maintenance and Recovery
- System reset options and recovery capabilities
- Utilizing recovery drives and installation media
- Backup and restore operations using File History and OneDrive
Summary and Next Steps
Requirements
- Practical experience with Windows client operating systems
- Foundational knowledge of basic networking concepts
- Familiarity with Active Directory and Microsoft 365 ecosystems
Target Audience
- Desktop support technicians
- Help desk professionals
- IT support specialists tasked with resolving issues in Windows environments
35 Hours
Testimonials (2)
It was done at our pace, speeding through areas we know, while slowing down and giving more information where we needed.
Kevin Stanley - Chugachmiut
Course - Windows Server 2022 for System Administrators
Interactivity, the trainer was willing to help and explain in areas that were difficult. I felt like the training was really useful for me
