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Course Outline

Introduction to SAP ISU

  • Overview of SAP ISU and its significance in the utilities sector
  • Key features and advantages of SAP ISU
  • Industry-specific challenges and current trends

SAP ISU Architecture and Navigation

  • System architecture of SAP ISU
  • Navigation and user interface within SAP ISU
  • Role-based access control and security considerations

Customer Information System (CIS)

  • Managing customer master data
  • Customer interactions and service request management
  • Billing and invoicing workflows

Meter Data Management (MDM)

  • Collection and processing of meter data
  • Integration of smart meters
  • Data validation and estimation techniques

Energy Data Management (EDM)

  • Managing energy consumption data
  • Demand-side management strategies
  • Reporting on energy efficiency

Device Management (DM)

  • Overseeing utility infrastructure
  • Maintenance and asset management
  • Integration of device data

Billing and Invoicing

  • Tariff structures and rate determination
  • Bill calculation and invoice generation
  • Payment processing and collections

Customer Service

  • Addressing customer inquiries and complaints
  • Service orders and field service management
  • Customer self-service portals

Reporting and Analytics

  • SAP ISU reporting tools and dashboards
  • Custom reporting and analytics capabilities
  • Facilitating data-driven decision-making

Integration with Other SAP Modules

  • Integration with SAP Financial Accounting (FI) and Controlling (CO)
  • Integration with SAP Customer Relationship Management (CRM)
  • Integration with third-party systems

Regulatory Compliance

  • Adherence to industry-specific regulations and standards
  • Audit trails and documentation requirements

Summary and Next Steps

Requirements

  • A foundational understanding of the utilities industry
  • Familiarity with core SAP concepts

Target Audience

  • IT professionals
  • Utility sector managers
  • SAP consultants
 21 Hours

Number of participants


Price per participant

Open Training Courses require 5+ participants.

Testimonials (2)

The exercise and Q&A

Aristantia
Course - SAP MM

passion of the trainer, kindness and good in working with a team.

NOXOLO - Vergenoeg Mining Company
Course - SAP PM Fundamentals to Advanced

Upcoming Courses

SAP Industry Solutions for Utilities (ISU)

2026-10-15 09:30
21 hours
Copenhagen, City Center
5208 EUR (Online)
5808 EUR (Classroom)

SAP Industry Solutions for Utilities (ISU)

2026-10-29 09:30
21 hours
København, Copenhagen
5208 EUR (Online)
5808 EUR (Classroom)

SAP Industry Solutions for Utilities (ISU)

2026-11-12 09:30
21 hours
Copenhagen, City Center
5208 EUR (Online)
5808 EUR (Classroom)

SAP Industry Solutions for Utilities (ISU)

2026-11-26 09:30
21 hours
København, Copenhagen
5208 EUR (Online)
5808 EUR (Classroom)

SAP Industry Solutions for Utilities (ISU)

2026-12-10 09:30
21 hours
Copenhagen, City Center
5208 EUR (Online)
5808 EUR (Classroom)

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