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Course Outline

Introduction to OpenText Exstream v16

  • Overview of Exstream v16 structural elements
  • Comprehending the multi-tenant architecture

OpenText Directory Services (OTDS)

  • Introduction to OTDS
  • Exploring key OTDS concepts

Exstream Tools v16

  • Examining Control Center features and management options
  • Supervisor, control, and additional web applications
  • Leveraging Exstream tooling effectively

Exstream v16 Administration

  • Managing Exstream for peak performance and security
  • Deploying Exstream v16 applications

Exstream Design Manager/Designer v16

  • Mastering the basics of document design within Exstream
  • Designing and producing documents via Exstream Design Manager/Designer

Exstream Communications Builder/Communications Server v16

  • Constructing and overseeing communication flows
  • Formulating communication strategies and executing them in Exstream

Troubleshooting and Best Practices

  • Diagnosing and resolving common issues
  • Utilizing the portal for support and resource access

Advanced Topics

  • Understanding migration workflows
  • Developing new communication flows
  • Adapting to updates in Exstream v16
  • Managing and creating templates following updates

Summary and Next Steps

Requirements

  • Familiarity with fundamental Customer Communication Management (CCM) concepts
  • Basic knowledge of IT infrastructure and database systems

Target Audience

  • Project managers
  • IT professionals
 28 Hours

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