Microsoft Dynamics 365 Customer Service (MB-230) Training Course

This live, instructor-led session in Denmark (online or onsite) caters to business analysts seeking to refine marketing and sales operations using Microsoft Dynamics 365.

By the end of the program, attendees will be capable of:

• Leveraging distinct modules in Microsoft Dynamics 365 to govern process flows.
• Integrating the Power Platform with Microsoft Dynamics 365.
• Structuring standard data models, such as records and segment charts.
• Automating workflows via Microsoft Flow integration.

This instructor-led, live training in Denmark (online or onsite) is designed for beginner to intermediate-level participants aiming to refine their customer service operations through the use of Dynamics 365 Customer Service.

By the end of this training, participants will be capable of:

• Grasping the core features and functionalities of Dynamics 365 Customer Service.
• Setting up and configuring the D365 Customer Service environment.
• Managing customer interactions and cases efficiently.
• Using analytics to improve service delivery.
• Integrating Dynamics 365 Customer Service with other Microsoft applications.

This instructor-led, live training in Denmark (delivered online or on-site) is designed for treasury and finance professionals ranging from beginner to intermediate levels, who seek to consolidate their knowledge, elevate their report generation capabilities, and fully exploit the potential of Dynamics 365 for financial operations.

Following this training, participants will be able to:

• Navigate and tailor the Dynamics 365 Finance and Operations interface.
• Efficiently generate and scrutinise financial reports.
• Administer treasury functions, including cash flow and bank reconciliations.
• Optimize financial workflows to achieve superior operational efficiency.

This live, instructor-led training is conducted in Denmark (available online or onsite) and is designed for participants with beginner to intermediate experience who aim to develop a comprehensive understanding of Dynamics 365 Sales and utilize the platform to improve their sales operations.

By the conclusion of this program, participants will be capable of:

• Understanding the essential features and functions of Dynamics 365 Sales.
• Setting up and configuring the D365 Sales environment.
• Managing customer relationships and sales workflows using D365 Sales.
• Applying data and analytics to support sales decisions.
• Integrating Dynamics 365 Sales with other Microsoft solutions.

This live, instructor-led training in Denmark (available online or onsite) is tailored for intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to unify customer data and execute targeted, compliant customer journeys.

By the end of this training, participants will be able to: connect and unify data sources, create segments and measures, build and publish journeys, and monitor and troubleshoot outcomes.

Delivered by experienced instructors, this live training session is available either online or on-site and is designed for participants ranging from beginner to intermediate levels. It focuses on mastering the MS Dynamics 365 Sales Insights module to foster more strategic sales approaches and deepen customer relationships.

Upon completion of this program, attendees will be equipped to:

• Gain a clear understanding of the capabilities and advantages offered by the Sales Insights module.
• Apply AI-driven analytics to boost overall sales effectiveness.
• Tailor and set up the module to align with specific organizational requirements.
• Utilize intelligent insights to refine lead scoring, assess relationship health, and manage the sales pipeline.
• Seamlessly connect Sales Insights with other Dynamics 365 components and external tools.