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Course Outline

Grasping Artificial Intelligence (AI)

  • Defining AI: A look at its history and evolution
  • How AI functions: The role of data, algorithms, and learning models
  • Categorizing AI: Narrow vs. general, generative AI, and machine learning

AI in Daily Life and Business Contexts

  • Common examples of AI used in everyday life
  • Industries undergoing transformation through AI
  • Debunking myths and clarifying facts about AI in the workplace

AI Applications Across Departments

  • Sales & Customer Service: Lead scoring, chatbots, and sales forecasting
  • Marketing: Content creation, campaign analytics, and trend identification
  • Finance: Invoice automation, fraud prevention, and financial forecasting
  • HR: Recruitment filtering and employee engagement insights
  • Administration & Operations: Document handling and task automation

Starting Your Journey with AI Tools

  • An overview of leading platforms such as ChatGPT, Copilot, Gemini, Claude, and others
  • Leveraging AI for drafting emails, reports, and presentations
  • Utilizing AI for scheduling, summarization, and translation tasks

Practical Application: AI in Action

  • Crafting and refining text with AI assistance
  • Generating reports and performing basic data analysis
  • Automating routine administrative duties

Navigating Challenges and Ethical Implications

  • Understanding AI limitations: Bias, hallucinations, and over-reliance
  • Addressing data privacy, confidentiality, and compliance issues
  • Strategies for responsible AI usage in the workplace

Moving Forward: Fostering an AI-Ready Culture

  • Cultivating a mindset open to AI integration
  • Promoting experimentation and digital curiosity
  • Accessing resources for ongoing AI education

Recap and Strategic Action Plan

  • Reviewing core concepts and key takeaways
  • Pinpointing AI opportunities within your specific department
  • Developing a personal action plan: "How can I leverage AI to automate or improve my work?"

Requirements

  • No prior experience with AI or programming is necessary

Target Audience

  • Professionals in administrative, sales, finance, marketing, HR, and other functional areas
  • Managers and team leaders interested in adopting AI technologies
  • Support teams and back-office staff
 7 Hours

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