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Course Outline

Business Goals, Objectives
Purely business-oriented fundamentals

  • core business principles,
  • strategic planning
  • goal setting and planning
  • project management
  • marketing
  • staffing
  • finance

Business Process Concepts and Fundamentals
Essential aspects of Business Processes:

  • identifying (discovering) business processes
  • key characteristics of processes
  • as-is process vs. to-be process
  • hierarchy in business process modeling
  • aligning business processes with goals and objectives

Business Process Management Concepts and Fundamentals
The basics of Business Process Management:

  • functional vs. process-centric enterprise organization
  • approaches to process management
  • advancements in process management
  • roles and responsibilities of stakeholders
  • tools that enable process management

Business Motivation Modeling
Fundamentals of Business Modeling - Components of the Business Motivational Model:

  • business vision
  • goals and objectives
  • means and ends
  • mission
  • strategies and tactics
  • various aspects of business modeling

Business Process Modeling Concepts
Foundations of Business Process Modeling:

  • BPMN Basics
  • definition and application of all BPMN elements within the descriptive and analytic conformance subclasses
  • activities;
  • grouping elements within a model

Business Process Modeling Skills
Competencies in Business Process Modeling:

  • concise scenarios presented either as a BPMN diagram or in brief text
  • BPMN elements found in the descriptive and analytic conformance subclasses

Process Quality, Governance, and Metrics Frameworks
Understanding Industry Reference Models and Quality, Metrics, and Governance Frameworks:

  • familiarity with a variety of industry frameworks
  • APQC Process Classification Framework
  • SCOR
  • Value Chain Reference Model
  • Business Process Maturity Model (BPMM)
  • Six Sigma and Balanced Scorecard
  • COBIT
  • Sarbanes-Oxley

Requirements

A general grasp of business process concepts.

 28 Hours

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