Business Process Management Training Course

Introduction

• An Overview of Process History
• The Process-Oriented Perspective
• Foundations of Process Management
• Analyzing and Designing Process Models
• The Business Process Management Framework
• Business Process Management Systems (BPMS)
• Structuring Business Process Architectures

Strategies for BPM Implementation

• The Value Proposition of BPM
• The BPM Community Ecosystem
• The Case for Automating BPM
• SOA Reference Architecture Topologies
• Market Overview: BPM Vendors and Tool Positioning

Aligning IT and Business Objectives

• Distinguishing Between BPM and BPMS
• Criteria for Selecting a BPMS
• Collaboration Between IT and Business: Matching Technology to Problems
• Adopting Effective Development Models
• System Overview for BPM
• Essential Terms and Concepts

Core Concepts and Architectural Understanding

• Techniques for Process Modelling
• Methods for Process Analysis
• Approaches to Process Design
• Structural Components of a BPMS
• Planning for Enterprise Process Management
• Defining Key Skills, Roles, and Responsibilities

Governance and Business Strategy

• Evolution: From Data/Functions to Objects and Services
• Future Trends: Core Business Logic vs. Process Control
• Design Considerations for Architects
• Ensuring Alignment Between Business and IT
• The Importance of Business Stewardship
• The Role of Business Rule Analysts

Process Modeling with BPMN

• The Advantages of Using BPMN
• Composability and Fundamental Services
• Encouraging Incremental and Iterative Development
• The Role of Use Cases in Project Direction
• Declaring Message Properties
• Utilizing Correlation Sets
• Developing Complex Parallel Activity Executions
• Designing for Concurrency
• Vendor Implementations of BPMN
• Case Study: Microsoft XLANG

Fault Handling and Exception Management

• Defining System Events
• Configuring Timeout Mechanisms
• Strategies for Handling Faults
• Capturing and Managing Exceptions
• Compensation Management Techniques

Business Rules

• Motivations for Implementing Business Rules
• Foundational Concepts
• The Rule Maturity Model (KPI RMM™)
• KPI STEP™ Principles
• Evolving Roles for Business and IT
• Maintaining Business Focus in Rule Definitions
• Determining the Suitability of a BR Approach
• Modern Aspects of Scoping BR Projects
• Essential Elements of a BR Project Plan
• The Significance of a BR Pilot Phase
• Techniques for Extracting BRs from Code

BPM as an SOA Enabler: Key Components

• Application Frontends
• Core Services
• The Benefits of an ESB
• Utilizing Repositories
• Enhancing Business Agility
• The Function of the BPM Board
• Distribution of Technical White Papers

Controlling and Measuring Process Improvement

• Repository Management
• Establishing a Quality Gateway
• The Four Pillars of Success

Metrics

• Organizational Performance Context
• Characteristics of Effective Metrics
• Hierarchies of Measurement and Management
• Process Management Beyond Simple Measurement
• Integrating Metrics into Processes and Management Roles
• Addressing Key Management Questions
• Avoiding Common Pitfalls in Process Management

Architecture of a BPM System

• EAI and B2B Considerations
• System Topology and Scalability
• Design Tooling
• Deployment Tooling
• Monitoring and Management Systems
• The Process Engine
• Process Definition Repositories

Core BPMS Features and Interfaces

• Repository Support Capabilities
• Database Integration
• Business Activity Monitoring (BAM)
• Human Workflow Solutions