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Course Outline
Introduction to Jira Service Management
- General overview of Jira Service Management capabilities
- Understanding user profiles and role definitions
Core Jira Service Management Features
- Navigating the agent's workspace
- Processing and managing service requests
- Curating and maintaining the knowledge base
Jira Service Management Backend Management
- Managing projects and issue tracking
- Analyzing and understanding workflow configurations
- Leveraging security features
- Configuring customer portal settings
- Defining and managing request types
- Developing Service Level Agreements (SLAs)
- Installing and managing plugin extensions
Jira Service Management Automation
- Designing automation rules for recurring tasks
- Configuring triggers and associated actions
- Streamlining workflows through automation
Jira Service Management with Confluence
- Overview of Confluence platform
- Establishing integration between Jira Service Management and Confluence
- Utilizing Confluence as an integrated knowledge base with Jira Service Management
Jira Service Management Integrations
- Linking with a Jira Software instance
- Connecting with LDAP directories
- Integrating with CMDB systems
Conclusion and Recommended Next Steps
Requirements
- Foundational knowledge of Jira
Target Audience
- Jira administrators
7 Hours
Testimonials (1)
I like the way how Sebastian was taughting about too many complicated things in such an interesting way and having only 2 days, the training wasn't boring. In my opinion he's a guy with a great knowledge, knows very well what he is talking about, the language which he tries to talk with the audience is intelligible. Just keep the level I think.