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Duration 14 hours
Course Outline
Warranty Structures in Maximo
- Core warranty concepts and term definitions
- Warranty coverage at the asset and item level
- Aligning warranties with maintenance workflows
Setting Up Warranty Entitlements
- Defining entitlement rules
- Linking warranties to specific assets and components
- Administering dates, usage limits, and specific conditions
Processing Warranty Claims
- Generating warranty claims directly from work orders
- Managing routing, approvals, and necessary documentation
- Tracking claim status and progress in real-time
Tracking Vendor Responses
- Recording vendor communications
- Handling approvals, denials, and coverage adjustments
- Incorporating vendor feedback into broader maintenance strategies
Connecting Assets to Warranty Data
- Linking warranty records to asset hierarchies
- Managing replaced parts and swapped components
- Maintaining data accuracy across all asset records
Integrating Procurement and Change Management
- Connecting warranty details to purchasing activities
- Aligning change management processes with warranty implications
- Ensuring data consistency between procurement and maintenance teams
Managing Exceptions and Special Cases
- Addressing expired or voided warranties
- Resolving partial claims or disputed coverage issues
- Correcting any mismatches in entitlements
Practical Warranty Scenarios
- Processing complete warranty claims from start to finish
- Simulating vendor interactions and follow-up procedures
- Applying warranty rules to actual maintenance cases
Wrap-Up and Future Steps
Requirements
- A solid grasp of asset management lifecycles
- Practical experience with maintenance or procurement processes
- Basic proficiency in navigating the Maximo interface
Target Audience
- Warranty administrators
- Engineering support staff
- Maintenance and reliability coordinators
Testimonials (1)
informative with good SME knowledge from trainer, ran through good topics and examples
