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Course Outline
Introduction to Formal Etiquette
- Fundamentals of formal etiquette within the hospitality industry.
- The critical role of etiquette in enhancing customer service.
- Historical context and the evolution of formal manners.
The Art of Hosting
- Defining the duties and obligations of a host.
- Preparation strategies for receiving guests.
- Techniques for welcoming guests effectively.
Dining Etiquette and Table Manners
- Interpreting table settings and their significance.
- Correct usage of cutlery and glassware.
- Proper napkin etiquette.
- Conducting oneself appropriately at the dining table.
- Managing specific dining scenarios.
Professional Serving Techniques
- Standard procedures for serving and clearing.
- Plate handling and aesthetic presentation.
- Orchestrating multi-course dining experiences.
- Service protocols for wine and beverages.
Special Event Management
- Strategic planning and organization of formal events.
- Collaboration with cross-functional teams and departments.
- Resolving unexpected issues and fulfilling guest requests.
Cultural Sensitivity and International Etiquette
- Acknowledging and honoring cultural variances.
- Understanding global dining customs.
- Tailoring service approaches to diverse clientele.
Communication and Interpersonal Skills
- Practicing effective communication with guests and colleagues.
- Leveraging body language and maintaining a professional demeanor.
- Addressing complaints and challenging situations with poise.
Conclusion and Future Directions
Requirements
- A basic grasp of hospitality services, including associated roles and duties.
Target Audience
- Hospitality professionals.
14 Hours
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TAIATU CRISTI IONUT
Course - Customer Care Academy
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