Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to AI-Driven Customer Support
- Insights into AI-mediated customer interactions.
- The significance of prompt engineering within chatbot frameworks.
- Typical hurdles encountered in AI-based customer service.
Core Concepts of Prompt Engineering for Customer Support
- Foundational principles for designing effective prompts.
- Refining language for enhanced clarity and precision.
- Managing diverse customer intents and emotional states.
Sophisticated Methods for Chatbot Optimization
- Adjusting prompts to align with specific customer personas.
- Mitigating AI hallucinations to improve response reliability.
- Employing feedback loops for ongoing optimization.
Implementing AI Automation in Customer Support
- Crafting prompts for frequent support inquiries.
- Managing escalations and complex issues with AI assistance.
- Integrating AI solutions with CRM and ticketing platforms.
Ethical Perspectives in AI Customer Service
- Promoting fairness and minimizing bias in chatbot engagements.
- Building transparency and trust in AI-assisted support.
- Adhering to data privacy regulatory requirements.
Practical Case Studies and Industry Applications
- Analysis of successful AI chatbot rollouts.
- Key takeaways from AI-centric customer support experiences.
- Emerging trends in AI and customer engagement.
Practical Workshops
- Developing and validating AI-powered support chatbots.
- Enhancing chatbot performance via prompt refinement.
- Conducting live simulations and real-world troubleshooting exercises.
Conclusion and Future Directions
Requirements
- Fundamental knowledge of AI chatbots and automation processes.
- Familiarity with standard customer support workflows.
- Practical experience in chatbot development (advantageous but not mandatory).
Intended Audience
- Customer service teams.
- Chatbot developers.
- Automation engineers.
14 Hours
Testimonials (2)
use of proper and effective prompt
Marses Pacaldo
Course - Generative AI and Prompt Engineering for Corporate Professionals
The interactive style, the exercises