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Course Outline

Introduction to Oracle Communications Billing and Revenue Management

  • Defining billing and revenue management
  • The strategic role of billing and revenue management in business
  • An overview of Oracle BRM
  • Navigating the Oracle BRM interface
  • Establishing user accounts and role definitions

Billing Process Management

  • Different types of billing processes
  • The lifecycle of a billing cycle
  • Configuring critical billing parameters
  • Administering billing procedures
  • Handling payment processing
  • Workflow automation strategies

Revenue Management

  • Analyzing revenue streams
  • The significance of revenue management in the telecom sector
  • Pricing strategies and rating mechanisms
  • Oversight of revenue streams
  • Core principles of revenue recognition
  • Applying revenue recognition policies
  • Monitoring revenue performance via reports
  • Designing custom reports and dashboards

Advanced Features and Optimization

  • Managing customer accounts and profiles
  • Resolving customer inquiries and issues
  • Structuring and administering products and services
  • Setting up product catalogs and bundles
  • Integrating Oracle BRM with ERP and CRM platforms
  • Facilitating seamless data exchange between systems
  • Safeguarding data security in billing and revenue environments
  • Adhering to industry standards and regulatory requirements
  • System performance tuning

Customization and Best Practices

  • Adapting user interfaces and workflows
  • Enhancing capabilities through add-ons and plugins
  • Adopting best practices for billing and revenue operations
  • Troubleshooting common issues and applying solutions
  • Utilizing Oracle support resources

Summary and Next Steps

Requirements

  • Foundational knowledge of Oracle applications
  • Practical experience with billing and revenue management workflows

Target Audience

  • Billing managers
  • Revenue managers
  • System administrators
  • Business analysts
 14 Hours

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