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 Duration 14 hours

Course Outline

OpenUEM Overview

  • Introduction to endpoint management and OpenUEM's features
  • Key concepts in endpoint lifecycle and management
  • Lab initialization and test environment preparation

Installing and Configuring OpenUEM

  • Setting up OpenUEM server components
  • Distributing agents to Windows, macOS, and Linux systems
  • Setting up network and security parameters

Endpoint Enrollment and Organization

  • Adding endpoints to the OpenUEM console
  • Grouping and structuring devices for streamlined management
  • Assigning administrative roles and permissions

Core Device Management

  • Distributing software and updates to managed devices
  • Establishing policies and compliance standards
  • Tracking device performance and activity

Patch Management and Automation

  • Scheduling updates and automating patch distribution
  • Verifying and testing software deployments
  • Best practices for maintaining endpoint security and compliance

Reporting and Troubleshooting

  • Creating reports on device status and activity
  • Resolving common endpoint issues through basic troubleshooting
  • Setting up monitoring alerts for proactive management

Capstone Lab and Practical Application

  • Hands-on session: enrolling devices, pushing updates, and monitoring endpoints
  • Scenario-based tasks to solidify knowledge
  • Analysis and discussion of lab outcomes

Recap and Future Steps

Requirements

  • A solid grasp of fundamental IT support principles
  • Practical experience with endpoint devices and operating systems
  • Knowledge of basic networking and device setup

Target Audience

  • IT support specialists
  • Technical helpdesk teams
  • Junior system administrators

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