Microsoft Endpoint Configuration Manager (MECM) Training Course

Key learning goals: Grasp the fundamental principles of Ansible Acquire the skills to install and set up Ansible Dive into the essential building blocks: Playbooks, Modules, and Inventory Apply Ansible to execute automation tasks Utilize Ansible Playbooks to oversee and streamline remote server management

This instructor-led, live training in Denmark (online or onsite) is designed for DevOps engineers, developers, and SysOps administrators who seek to maximise the potential of tools and features provided by the Ansible project to advance their organisation’s IT infrastructure and processes.

Participants will also seize the opportunity to perform complex Ansible implementations for large-scale applications, utilising its open-source tower to optimise DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible alongside complementary open-source tools and resources.
• Establish a centralised DevOps management system leveraging Ansible project features.
• Utilise Ansible’s automation tools and advanced resources to implement a CI/CD approach.
• Implement superior SysOps methods through Ansible’s collaborative features, facilitating the management of larger teams.
• Enhance the execution of DevOps tasks within the organisation and optimise existing processes.
• Integrate Ansible with external platforms and leverage the broader Ansible toolset for organisational benefit.

This instructor-led, live training in Denmark (online or onsite) is aimed at system operators and administrators who wish to use Foreman and Katello to manage and monitor their servers and infrastructures.

By the end of this training, participants will be able to:

• Set up Foreman to automate provisioning and configuration of systems.
• Install Katello to implement its content management features to create, organize, and manage repositories.
• Track infrastructure changes using Foreman's reporting and monitoring features.

This instructor-led live training, conducted in Denmark (online or onsite), is designed for system administrators looking to apply Microsoft SCCM in managing infrastructures.

By the end of the training, participants will be able to:

• Manage infrastructure using the Configuration Manager console.
• Secure Microsoft SCCM by configuring public key infrastructures.
• Carry out advanced application deployment and troubleshooting.

Zammad is a contemporary, open-source, web-based helpdesk and customer support platform. It consolidates tickets from email, chat, phone, and social media into a unified queue, offering a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow that ensures customer data remains within your own infrastructure.

Delivered as an instructor-led, live training (available online or onsite), this course targets intermediate-level support managers and system administrators seeking to replace cloud-based helpdesk platforms with a sovereign, self-hosted ticketing system using Zammad.

Upon completing this training, participants will be equipped to:

• Deploy Zammad via packages or Docker, utilizing PostgreSQL.
• Set up email, chat, and API channels for ticket ingestion.
• Develop workflows, escalation paths, and SLA timers.
• Implement role-based access controls, groups, and organizational structures.
• Integrate knowledge base articles, reporting tools, and webhooks.

Course Format

• Interactive lectures and group discussions.
• Extensive exercises and practical application.
• Hands-on implementation within a live-lab environment.

Customization Options

• For a customized version of this training, please contact us to discuss arrangements.