Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is intended for:
- Individuals holding a valid ITIL® 4 Foundation certification
The training readies participants for the official ITIL® 5 Foundation Bridge certification examination, which is integrated into the course. This certification validates updated proficiency in the ITIL framework and underpins ongoing professional growth in service management.
Participant Preparation
Attendance is contingent upon holding a valid ITIL® 4 Foundation certificate. No further preparatory steps are required prior to the course.
Examination Procedure
Participants are issued an exam voucher valid for six months, providing the flexibility to choose an optimal exam date.
Following the training, participants will be provided with guidance on registering for the exam. Scheduling is handled directly via the PeopleCert platform using individual accounts. The examination takes place online under remote proctoring. A PeopleCert proctor oversees the session using a webcam and secure connection. Prior to commencement, participants must verify their identity and display their environment to adhere to examination protocols.
Examination Specifications
- Duration: 30 minutes
- Format: Multiple-choice examination (20 questions)
- Passing Score: 65% (minimum of 13 correct answers)
- Materials: Closed-book examination
Testimonials (2)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
In my opinion large amount of practical examples is very helpful to understand subject.
