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Course Outline

Introduction

  • Overview of Unified Communications concepts
  • Familiarization with CUCM v12.x
  • Architectural frameworks and deployment models

Initial CUCM Configuration

  • Installation procedures and system setup
  • Foundational configuration tasks
  • Handling user administration

Foundations of Call Routing

  • Analysis of dial plans
  • Application of route patterns
  • Key components involved in call routing

Advanced Call Routing Strategies

  • Class of Service (CoS) and partition management
  • Time-of-day routing rules
  • Customizing routing for specific operational needs

Features and Services

  • Managing call parking, pickup groups, and hunt pilots
  • Setting up call forwarding and transfer capabilities
  • Integration of voice mail systems

Media Resources

  • Concepts of media resources
  • Configuration of conference bridges
  • Control of music on hold

Quality of Service (QoS)

  • QoS fundamentals in voice networks
  • Deployment of QoS within CUCM

Unified Communications Security

  • Adherence to security best practices
  • Implementation of secure SIP and SRTP
  • Certificate lifecycle management

Unified Communications Mobility

  • Mobile Connect functionality
  • Cisco extension mobility
  • Managing device mobility

Troubleshooting and Maintenance

  • Core diagnostic techniques
  • Backup and restoration procedures for CUCM
  • System upgrades and patch management

Conclusion and Future Directions

Requirements

  • A foundational grasp of networking principles
  • Working knowledge of Cisco IOS

Target Audience

  • Network engineers
  • IT specialists
 35 Hours

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