Claude AI for Customer Support and Service Operations Training Course

This intensive two-day programme is designed for developers actively leveraging AI coding tools like Cursor, Claude Code, or Copilot. It focuses on delegating end-to-end tasks to agents and constructing a robust personalisation stack comprising Rules, AGENTS.md, Skills, MCP, and Agents. Participants will also learn to connect and build MCP servers, execute agents in parallel, and implement structured agentic workflows. The curriculum is tool-agnostic and serves as the advanced follow-up to the Foundations course.

This two-day course provides an introductory overview of AI-assisted software development, designed for individuals new to these technologies, including those with limited or no coding background. The curriculum explores the underlying mechanics of these tools, strategies for effective prompting, and practical applications for common scenarios such as developing a small project from the ground up, navigating existing codebases, and assessing outcomes. The content is tool-agnostic, making it applicable to platforms like Cursor, Claude Code, and Copilot. This course serves as a prerequisite for the Agentic AI Development: Advanced Workflows module.

This two-part training programme is tailored for software delivery teams aiming to embed AI-assisted engineering workflows into their routine operations using Claude Code.

Browser agents empower users by reading web pages, comparing vendors, and filling out forms autonomously. This one-day course provides an in-depth look at ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet, covering optimal use cases and critical risks like hidden instructions on web pages. Participants will practice delegating two tasks, verifying the outcomes, and creating a framework for team usage.

This live, instructor-led training in Denmark is tailored for specialist users, assistants, and researchers looking to automate repetitive web-based workflows using AI agents.

By the conclusion of this training, participants will be able to:

• Comprehend the underlying processes by which browser agents interpret pages, interact with elements, and complete forms
• Differentiate the functionalities of ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet
• Identify suitable tasks for delegation, including research, comparisons, and form management
• Create well-defined assignments with clear goals, constraints, and approval milestones
• Identify and mitigate risks, such as hidden instructions or prompt injections on web pages
• Develop a standardized set of rules for team-wide adoption

Course Format

• Duration: 1 day (7 hours)
• Interactive learning with expert facilitation, discussions, and hands-on exercises based on participants' real-world use cases
• Deliverable: By the end of Day 1, each participant will have delegated two tasks to a browser agent, validated the results, and formulated team usage rules.

Customization Options

• To explore customizing this training for your organization, please contact us to discuss arrangements.

This instructor-led, live training in Denmark is tailored for intermediate-level developers seeking to design, develop, and test AI agents utilizing the Claude API and the Agent SDK.

By the conclusion of this training, participants will have the capability to:

• Utilize the Messages API with system prompts, structured outputs, and streaming
• Define tools and maintain a dependable tool-use loop
• Link agents to external systems using MCP servers
• Create and execute agents via the Claude Agent SDK, including managing permissions and subagents
• Lower costs and latency by implementing prompt caching and prudent context handling
• Test, log, and monitor agent actions using a small evaluation dataset

This instructor-led, live training in Denmark (available online or onsite) targets beginner to intermediate content creators, writers, and marketers aiming to utilize Claude AI for generating, editing, and summarizing content to improve blogs, reports, and marketing materials.

By the conclusion of this training, participants will be able to:

• Utilize Claude AI for content brainstorming and concept development.
• Refine writing through AI-assisted editing and proofreading.
• Create summaries for long-form content and reports.
• Automate the creation of marketing copy for various platforms.

This live Claude AI training in Denmark empowers professionals to apply the tool effectively for data analysis and BI objectives. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of refining workflows and enhancing the extraction of insights from business data.

This live, instructor-led training in Denmark, delivered either online or onsite, is tailored for intermediate software developers and AI engineers who aim to integrate Claude AI into their applications, construct AI-driven chatbots, and improve software functionality through automated AI processes.

By the end of the session, participants will be able to:

• Utilize the Claude AI API to incorporate AI into applications.
• Develop intelligent chatbots and virtual assistants.
• Augment applications with AI-powered automation and NLP techniques.
• Refine and optimize Claude AI models for various operational contexts.

This live, instructor-led training in Denmark (delivered online or onsite) is designed for intermediate-level researchers, analysts, and knowledge professionals looking to utilize Claude AI for processing large-scale data, synthesizing information, and automating research operations.

By the end of the program, participants will be able to:

• Utilize Claude AI for conducting literature reviews and research synthesis.
• Summarize complex reports, research papers, and long-form content.
• Identify key insights and trends within structured and unstructured datasets.
• Incorporate Claude AI into research and knowledge management processes.

This live, instructor-led training in Denmark (delivered online or onsite) is designed for entry-level professionals looking to embed Claude AI into their daily operations to increase efficiency and automate processes.

By the conclusion of this training, attendees will have the capability to:

• Utilize Claude AI for the automation of repetitive tasks and the optimization of workflows.
• Improve personal and team output through AI-driven automation.
• Integrate Claude AI with established business tools and platforms.
• Enhance AI-supported decision-making and task administration.

This instructor-led, live training in Denmark is designed for intermediate to advanced developers and tech leads aiming to configure and scale Claude Code for consistent team use.

By the end of the session, participants will be equipped to:

• Structure CLAUDE.md files, settings, and permissions for repositories and teams
• Create custom subagents with defined roles and tool access
• Write hooks that automatically enforce formatting, tests, and safety rules
• Package recurring workflows as Skills, slash commands, and plugins
• Connect Claude Code to external systems through MCP servers
• Run Claude Code non-interactively in scripts and CI pipelines, critically reviewing its output

Targeting business users in Denmark who aim to build simple internal tools and prototypes, this instructor-led, live training provides essential guidance.

Participants will gain the ability to:

• Communicate tool specifications effectively for AI development
• Create working prototypes using Lovable
• Utilize Claude Code for guided simple helper tool creation
• Determine when a prototype requires professional developer input

This live, instructor-led session in Denmark is designed for professionals and managers looking to assign comprehensive assignments to Claude.

Upon completing this training, attendees will be equipped to:

• Grasp the autonomous capabilities of Claude Cowork
• Assign research, documentation, and file-related responsibilities
• Strategize, assess, and refine delegated outputs
• Recognize operational boundaries and best practices for secure usage

Claude Cowork handles end-to-end tasks—including research, document preparation, and file processing—instead of merely answering single prompts. This course covers the essentials of writing effective assignments, reviewing plans, and validating outcomes. Participants will delegate three real-world tasks and configure a scheduled automation.

This live, instructor-led training in Denmark is ideal for knowledge workers, assistants, and project or department leads looking to delegate entire workflows to Claude, surpassing the limitations of step-by-step chat.

By the end of the training, participants will be able to:

• Understand the distinction between chat interactions and delegated tasks in Cowork
• Define assignments with clear goals, materials, constraints, and acceptance criteria
• Create documents, spreadsheets, and presentations from designated folders
• Delegate research processes from initial questions to finished reports
• Utilize plugins, skills, and connectors within Cowork
• Set approval gates, backups, and secure folder access rules

Course Format

• Duration: 1 day (7 hours)
• Interactive learning with a trainer, including discussions and practical exercises based on participants' own use cases
• Day 1 Outcome: Each participant will have delegated three real tasks to Cowork, reviewed the outputs, and established a scheduled task.

Customization Options

• Contact us to arrange a customized training program for this course.