Claude AI for Customer Support and Service Operations Training Course

This intensive two-day programme is designed for developers actively leveraging AI coding tools like Cursor, Claude Code, or Copilot. It focuses on delegating end-to-end tasks to agents and constructing a robust personalisation stack comprising Rules, AGENTS.md, Skills, MCP, and Agents. Participants will also learn to connect and build MCP servers, execute agents in parallel, and implement structured agentic workflows. The curriculum is tool-agnostic and serves as the advanced follow-up to the Foundations course.

This two-day course provides a fundamental introduction to AI-assisted software development, designed specifically for individuals new to these technologies, including those with limited or no coding background. It explores the mechanics of AI tools, strategies for effective prompting, and practical applications for common tasks such as constructing a small project from the ground up, integrating with existing codebases, and evaluating outcomes. The curriculum is tool-agnostic, making it applicable to platforms like Cursor, Claude Code, Copilot, and other similar solutions. This module serves as the prerequisite foundation for the 'Agentic AI Development: Advanced Workflows' course.

This two-part instructional programme is tailored for software delivery teams looking to embed AI-assisted engineering workflows into their routine operations using Claude Code.

This instructor-led, live training in Denmark (available online or onsite) targets beginner to intermediate content creators, writers, and marketers aiming to utilize Claude AI for generating, editing, and summarizing content to improve blogs, reports, and marketing materials.

By the conclusion of this training, participants will be able to:

• Utilize Claude AI for content brainstorming and concept development.
• Refine writing through AI-assisted editing and proofreading.
• Create summaries for long-form content and reports.
• Automate the creation of marketing copy for various platforms.

This live Claude AI training in Denmark empowers professionals to apply the tool effectively for data analysis and BI objectives. It addresses exploratory data analysis, SQL generation, and dashboard design through natural language prompting, with the goal of refining workflows and enhancing the extraction of insights from business data.

This live, instructor-led training in Denmark, delivered either online or onsite, is tailored for intermediate software developers and AI engineers who aim to integrate Claude AI into their applications, construct AI-driven chatbots, and improve software functionality through automated AI processes.

By the end of the session, participants will be able to:

• Utilize the Claude AI API to incorporate AI into applications.
• Develop intelligent chatbots and virtual assistants.
• Augment applications with AI-powered automation and NLP techniques.
• Refine and optimize Claude AI models for various operational contexts.

This live, instructor-led training in Denmark (delivered online or onsite) is designed for intermediate-level researchers, analysts, and knowledge professionals looking to utilize Claude AI for processing large-scale data, synthesizing information, and automating research operations.

By the end of the program, participants will be able to:

• Utilize Claude AI for conducting literature reviews and research synthesis.
• Summarize complex reports, research papers, and long-form content.
• Identify key insights and trends within structured and unstructured datasets.
• Incorporate Claude AI into research and knowledge management processes.

This instructor-led live training, conducted in Denmark (either online or onsite), targets entry-level professionals who aim to incorporate Claude AI into their daily operations to boost efficiency and automation.

By the conclusion of this training, participants will have the ability to:

• Utilize Claude AI for the automation of repetitive duties and the refinement of workflows.
• Elevate personal and team productivity through AI-enabled automation.
• Integrate Claude AI with established business tools and platforms.
• Improve AI-supported decision-making and task management processes.

This live, instructor-led training in Denmark, offered online or onsite, is designed for senior leaders and executives seeking to utilize Claude as a strategic business assistant. It aims to improve decision-making, speed up planning and create a competitive advantage through AI-augmented leadership.

Claude Code transcends the role of a simple code-completion tool, operating instead as a terminal-native development agent that interprets your codebase, strategizes complex multi-step changes, runs tests, and executes tasks from a single prompt to a working solution. This one-day workshop equips participants with structured, practical experience: setting up Claude Code for real-world projects, writing clear delegations that result in reviewable code, utilizing CLAUDE.md as a persistent project memory store, and linking internal tools via the Model Context Protocol.

This live, instructor-led session in Denmark is tailored for intermediate developers aiming to guide a project from its inception to a live, production-ready state using Claude Code.

By the conclusion of the training, learners will be equipped to:

• Set up Claude Code and steer it effectively through CLAUDE.md configurations.
• Construct application skeletons and connect data with a CMS.
• Develop test cases and manage QA processes via subagents.
• Establish automated deployment pipelines to Vercel or Cloud Run.

This live, instructor-led training in Denmark (offered online or onsite) is designed for software developers and engineering teams looking to utilize Claude Code to expedite development cycles, enhance code quality, and automate repetitive coding tasks.

By the conclusion of this training, participants will be capable of installing and configuring Claude Code, editing multi-file codebases via natural language, utilizing approval modes, and integrating with Git and CI/CD systems.

This instructor-led, live training, delivered either online or onsite, is tailored for beginner-level business professionals, customer support teams, and tech enthusiasts seeking to understand the fundamentals of Claude AI and apply it to business contexts.

By the conclusion of this training, participants will be able to:

• Understand the capabilities and applicable use cases of Claude AI.
• Effectively set up and interact with Claude AI.
• Automate business workflows using conversational AI.
• Improve customer engagement and support through AI-powered solutions.